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HELP & SUPPORT

Welcome to the online help & support section of our website. If you have any questions or queries about our centres, or any of the services we provide, then you'll probably find the answers here. We're often asked the same questions by those looking to rent accommodation from us, so we've compiled a list of the most frequently asked questions (FAQ's) and answered them accordingly.

  Will I be required to sign a long term contract ?

No. All of our centres operate an easy-in easy-out policy, whereby one months written notice on either side is all that is required to terminate your occupancy.

  What are the up-front costs ?

Before you are able to take up occupancy, we will require a deposit (the equivalent of one month's rent/licence fee) and your first month's rent/licence fee in advance. The deposit will be returned to you upon departure, less any amounts which may still be due to us.

  Will I need to provide references ?

Yes. We will look to obtain two references (preferably from a business source) during your application stage.

  Are there any additional costs other than the monthly fee ?

The only additional charges you may be invoiced for relate to any of the central services offered throughout our centres - such as photocopying, telephone calls, fax transmissions. These are invoiced on a monthly basis.

  Are there meeting and conference facilities available ?

Two of our centres offer conference facilities, at Gear House in Gateshead and OWNERS in Newburn, available to hire either by the hour or by the day, and prices start from as little as just £7 per hour. Facilities are often also available for hire by outside organisations at very competitive rates. For more details please contact the Centre Manager at your preferred venue.

  When will I have access to my office ?

All of our centres offer access to licensees on a 24/7 basis (24 hours a day, 7 days a week) with the exception of Tyneside Stables.

  What about broadband and internet provision ?

We don't restrict your options on broadband. As a client of ours, you'll be free to choose whichever broadband provider you prefer.

  What happens to telephone calls if I'm unavailable or out of the office ?

Our admin and reception team will take messages on your behalf, leaving you free to attend to your business needs. You can collect your messages either by calling in to reception in person or by telephone.

  What provision are there for postal services ?

Our centres all offer postal collection services during the normal working week.

  How soon can I take up occupancy ?

All prospective licensees and tenants must apply for accommodation through our standard application procedure. You can obtain an application form in person from any of our centres or from the 'Downloads' section of this website. Please do not submit a downloaded application form unless you have already spoken to a member of staff from your preferred site to check availability.

Managed Business Space Limited  •  Company No  4642254  •  VAT Registration No  809 4422 30

Tel  0191 490 1155  •  Fax  0191 477 2320  •  Email  enquiries@managedbusinessspace.co.uk

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